I think I have to send my device in, how do I proceed? What do I have to do when I send my unit to Waldorf from outside the European Union?
HA-ALLE // First, make sure you've tried all the procedures above that are related to your issue.
I need spare parts for my device, where can I get them?
HA-ALLE // In the shop you will find a detailed overview.
Does my device send audio via its USB connection?
HA-ALLE-(KYRA) // No, this device only sends and receives MIDI via USB.
Are the outputs from my device balanced or unbalanced?
HA-ALLE // This device has unbalanced outputs.
My device isn’t recognized via USB.
HA-ALLE // Make sure that your device is connected to your computer directly...
Where can I find the download section and the manuals?
HA-ALLE // At the end of the FAQ list you will find the download links for this product.
How can I update the firmware of STVC?
HA-STVC // Please download the newest firmware from the download section
My microphone doesn’t work, what can I do?
HA-STVC // Make sure that the STVC is set up correctly and the mic is connected properly.
Which microphones can I connect to STVC?
HA-STVC // Instead of the mic that came with STVC, you may use any other dynamic microphone, for example
Do the controls of STVC send and receive MIDI CC?
HA-STVC // Yes! All the potentiometers and switches send and react to MIDI CC..except
