I think I have to send my device in, how do I proceed? What do I have to do when I send my unit to Waldorf from outside the European Union?
HA-ALLE // First, make sure you've tried all the procedures above that are related to your issue.
I need spare parts for my device, where can I get them?
HA-ALLE // In the shop you will find a detailed overview.
Are the outputs from my device balanced or unbalanced?
HA-ALLE // This device has unbalanced outputs.
My device isn’t recognized via USB.
HA-ALLE // Make sure that your device is connected to your computer directly...
What are the cylindrical molds in the bottom of the case for?
HA-STR-Rocket-2pole // There was a part planned that could be used to stick this device to another Streichfett, 2-pole
My device came with a coupon code for Waldorf Edition 2 LE, but the code cannot be redeemed in myWaldorf!
HA-STR-BLO-BLOKB-Rocket-WE2 // Please log in to your “myWaldorf” account. If you don’t have, please create one.
Where can I find the download section?
Manuals: 2-pole Manual 2-pole Quickstart
What are the specifications of the power supply?
The PSU must follow these specifications: 500mA or more 12V DC "center positive" polarity at
This product is discontinued. Support is still being maintained. Please read here for more information.
We are incredibly sorry, but this product isn't manufactured anymore. No new units will be
How can I update 2-pole’s firmware?
2-pole is fully analog and does not have any firmware that could be updated.
