I think I have to send my device in, how do I proceed? What do I have to do when I send my unit to Waldorf from outside the European Union?
HA-ALLE // First, make sure you've tried all the procedures above that are related to your issue.
I need spare parts for my device, where can I get them?
HA-ALLE // In the shop you will find a detailed overview.
I have mistyped an attribute for a patch and accidentally saved it. How can I correct that?
HA-Q-I-IKB // Create a new attribute with the correct spelling and assign it to the patch it belongs to
Does my device send audio via its USB connection?
HA-ALLE-(KYRA) // No, this device only sends and receives MIDI via USB.
Are the outputs from my device balanced or unbalanced?
HA-ALLE // This device has unbalanced outputs.
The device has crashed!
HA-Q-I-IKB // First, please update the OS. We often release a new firmware with new features and we definetly...
This device does not react to Program Change Messages!
HA-Q-I-IKB // You will have to use the Favorites list in order to get the Prog CH working.
My device isn’t recognized via USB.
HA-ALLE // Make sure that your device is connected to your computer directly...
How can I import patches from the DX7?
HA-Q-I-IKB // Go to Load>Actions>Import and select the .syx file on the card or USB stick...
How can I contol parameters through MIDI CC?
HA-Q-I-IKB // Turn a knob on the front panel or tap on the corresponding rectangle on the screen...
