When can I withdraw from the purchase?
SOM Board Upgrade // Withdrawal from the purchase is only possible if your device has not yet been shipped to us.
Warranty
SOM Board Upgrade // After replacing the SOM board, we provide a 2-year warranty on the new component. (SOM board)
What should I do if I live outside the EU?
SOM Board Upgrade // In that case, the local distributor is responsible for the replacement.
I have a VAT number. Can I get an invoice without VAT?
SOM Board Upgrade // Yes, that's possible. Please use the “Notes” field available when you make your deposit to let us know.
How do I back up my patches and samples?
SOM Board Upgrade // Tab on the Actions pop-up menu (Load > Actions > Export) to perform the following actions:
What happens to my sounds/patches?
SOM Board Upgrade // Back up your data (patches and samples) because they will no longer be available after the SOM board upgrade.
Important shipping Instructions!
SOM Board Upgrade // It is best to ship your device in its original packaging.
How long will the modification take?
SOM Board Upgrade // Once you’ve received a schedule for the modification, you can send in your device.
When will I receive a notification that I can send in my device?
SOM Board Upgrade // That depends partly on when you placed your pre-order and partly on the availability of parts.
How much does the upgrade cost?
SOM Board Upgrade // The upgrade costs €598, including VAT and return shipping (within the EU).
