Who should I contact if I have further questions?
SOM Board Upgrade // This FAQ should already answer the most important questions.
What if my device is defective?
SOM Board Upgrade // If your synthesizer is defective or has other issues, please let us know in advance.
Do I need to include my power supply?
SOM Board Upgrade // Yes
When can I withdraw from the purchase?
SOM Board Upgrade // Withdrawal from the purchase is only possible if your device has not yet been shipped to us.
Warranty
SOM Board Upgrade // After replacing the SOM board, we provide a 2-year warranty on the new component. (SOM board)
What should I do if I live outside the EU?
SOM Board Upgrade // In that case, the local distributor is responsible for the replacement.
I have a VAT number. Can I get an invoice without VAT?
SOM Board Upgrade // Yes, that's possible. Please use the “Notes” field available when you make your deposit to let us know.
How do I back up my patches and samples?
SOM Board Upgrade // Tab on the Actions pop-up menu (Load > Actions > Export) to perform the following actions:
What happens to my sounds/patches?
SOM Board Upgrade // Back up your data (patches and samples) because they will no longer be available after the SOM board upgrade.
Important shipping Instructions!
SOM Board Upgrade // It is best to ship your device in its original packaging.
