At the end of the FAQ list you will find the download links for this product.
After you have logged into your “myWaldorf” account, you will find a link “myHardware” below the “licence keys”. There you will find updates, init files and much more.
This device has unbalanced outputs. We recommend using it with unbalanced cables.
You will have to use the Favorites list in order to get the Prog CH working.
Load a patch that you want to call up later. Go to a screen that is not Load/Save – for example, go to the Osc1 page.
Press on the Perform button or the central value encoder. This opens up the Favorites screen. Tap and hold an empty field to insert your current patch onto one of those fields. You can also use the Favorites function on the Load screen.
This device uses only to the entries in the Favorites lis when Prog CH messages are used. As soon as you have put the most needed patches there, you can call them up by MIDI.
Under the following link you can download a PDF in which the most important settings are explained.
To play a split sound via an external keyboard connected to the USB host port, the function: Apply Split to MIDI
must be activated. This can be found under: Global/MIDI/Inputs
Iridium and newer revisions of Kyra have a VESA 75 recepticle on the bottom, that’s the standard that TV supports have. Most VESA supports support two standards at once, one with 75mm and one with 100m distance between the middles of the holes. You will have to get one that has the holes for 75mm only, otherwise that won’t fit.
There should be Vesa mounts with an arm available that can be clamped to the edge of a table, so you can position the anywhere where the arm goes, as long as it’s stable. However, we can’t tell one exact model that fits. When choosing, make sure that this support can carry the weight of your instrument safely.
You will need M4 screws for the VESA holes. Important: The screws that you use for the VESA holes must not be longer than 8mm plus the thickness of the VESA mount. Otherwise, the screws may touch the components on the board which may lead to serious damage and/or injury.
No, this device only sends and receives MIDI via USB. Transferring audio via USB isn’t possible.
First, make sure you’ve tried all the procedures above that are related to your issue.
If nothing helps and your device is still covered by warranty, please contact the retailer where this device has been bought.
All our devices come with 2 years of warranty. Depending on local law, some retailers only cover 1 year of warranty service. If your device has been bought more than one but less than two years ago, and your dealer refuses to do a warranty service repair, please contact the distributor for your area. You will find a list of them here: https://waldorfmusic.com/en/international-distributors
If your device is out of warranty, please, use the button in the upper right corner. Please, give a precise description of the error. If it’s really necessary to send in your unit, we will issue an RMA form.
Wrap up your device safely. Ensure that it’s padded at least 5cm/2inches in ALL directions all around. Use a sturdy cardboard box and parcel tape. Do not use gaffers tape as this often becomes detached during transport. You are responsible for transport damages that result in improper wrapping. Best if you use the original padding and box, then wrap up the device as it was when you received it.
Fill out the RMA form on your computer. Print it out, sign it and put it INSIDE the box. We reserve the right to refuse working on devices which come with no error description.
IMPORTANT: When sending in your device from outside the EU
All packages must have a proforma invoice stuck on the OUTSIDE of the box. This is important for the customs duty. The contents of the parcel must be named and described exactly on the invoice, with declaration of the date of purchase and condition of the unit.
We would recommend to describe your device as defective and mark the contents of the parcel at a total value of 25€ or less. Otherwise, there will be extra fees (tax) from customs duties which we must pass onto you. No tax will be charged for goods with a value less than 25 €. Keep in mind that in case the parcel gets lost, the insurance of the post service (if applicable) will only refund the value marked in the declaration.
If the above points are not considered, please be aware that we must charge you the extra costs which arise through customs duty for storage and the additional handling etc. This would be an amount between 60 – 100 Euro.
