Go to the shop, select your product and add it to the shopping cart. Open the shopping cart and enter your coupon code in the respective field. Click on “Apply Coupon”. After the purchase has been completed, you will find your licences and further information under “Licence keys”
This also applies to software coupon codes (incl. License SL) purchased from a third-party supplier.
Where can I find the manualWinni2022-12-02T14:11:54+01:00
The factory sounds of the Streichfett hardware are already available in the Streichfett plug-in.
Since the hardware has 12 memory locations, you will find the factory sounds on bank A 1-8 and on bank B 1-4.
The option “Reset to Factory Presets” restores the factory state.
Please note that both banks A and B will be overwritten.
How can I save my changes as a favorite?Britta2022-12-02T13:25:03+01:00
Our plugins are made to be used as an instrument in a DAW, like Ableton Live, Cubase, Logic, Bitwig etc. You can call up the plugins within those programs. Runnin them as a standalone application is not possible. The Waldorf Edition contains 3 plugins (Attack, PPG2 and D-Pole). Attack and PPG must be loaded as instruments and D-Pole as audio FX.
I can’t install your software on my Mac! The file I’ve downloaded isn’t executable, my system tells me: Can’t be opened because it is from an unidentified developer.Britta2022-12-02T13:21:13+01:00
Right-click (Ctrl+click) the package you’ve downloaded, and select Open or go on Open with and choose the standard installation program. Now click on Open in the next pop-up and the installation will start.
I have purchased a Waldorf plugin before December 2016. Now I want to install the software again, but the eLicenser registration process does not work and the software cannot be installed.Britta2022-12-02T12:37:12+01:00
We made a system change in December 2016. Since then, we no longer work with the eLicenser, but use an in-house licensing system. It is no longer possible to carry out new installations with an eLicenser.
If you need a new licence, please contact our support:
The activation of my plugin doesn’t work.Britta2022-12-02T12:56:17+01:00
Make sure that your license is on our current system. This is the case when your license shows up in myWaldorf at My Software.
Sell your license to another person. After the sale, send a message using the support form. Your message must contain:
which software you want to transfer
a copy of the invoice or a proof of purchase of your software purchase
the e-mail address that has been used to register the license on you and
the e-mail address and name from the person who now owns the license
We will check if everything is OK and then transfer the license to the new owner.