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FAQ Streichfett Plugin2022-12-21T12:31:53+01:00
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How can I redeem my coupon code2022-12-06T11:29:48+01:00

Go to the shop, select your product and add it to the shopping cart. Open the shopping cart and enter your coupon code in the respective field. Click on “Apply Coupon”. After the purchase has been completed, you will find your licences and further information under “Licence keys”

This also applies to software coupon codes (incl. License SL) purchased from a third-party supplier.

Where can I find the manual2022-12-02T14:11:54+01:00

At the end of the FAQ list you’ll find a download link.

Where do I find my software licenses2022-12-02T12:30:17+01:00

Log in to your “my waldorf” account and select “License keys”. Here you will find an overview of your activated licences and the required download links.

Where can I download my software2022-12-02T12:17:03+01:00

Log in to your “my waldorf” account and select “License keys”. Here you will find an overview of your activated licences and the required download links.

Are the sounds from the Streichfett hardware also available?2022-12-02T13:27:28+01:00

The factory sounds of the Streichfett hardware are already available in the Streichfett plug-in.
Since the hardware has 12 memory locations, you will find the factory sounds on bank A 1-8 and on bank B 1-4.
The option “Reset to Factory Presets” restores the factory state.
Please note that both banks A and B will be overwritten.

How can I save my changes as a favorite?2022-12-02T13:25:03+01:00

For storing a sound, click and hold any of the desired Memory button until its flashing.
After that, the current sound is saved to this location.

I have downloaded and installed the software, but I can’t open or execute it anywhere.2022-12-02T13:01:52+01:00

Our plugins are made to be used as an instrument in a DAW, like Ableton Live, Cubase, Logic, Bitwig etc. You can call up the plugins within those programs. Runnin them as a standalone application is not possible. The Waldorf Edition contains 3 plugins (Attack, PPG2 and D-Pole). Attack and PPG must be loaded as instruments and D-Pole as audio FX.

I can’t install your software on my Mac! The file I’ve downloaded isn’t executable, my system tells me: Can’t be opened because it is from an unidentified developer.2022-12-02T13:21:13+01:00

Right-click (Ctrl+click) the package you’ve downloaded, and select Open or go on Open with and choose the standard installation program. Now click on Open in the next pop-up and the installation will start.

Further information can be found here.

I have purchased a Waldorf plugin before December 2016. Now I want to install the software again, but the eLicenser registration process does not work and the software cannot be installed.2022-12-02T12:37:12+01:00

We made a system change in December 2016. Since then, we no longer work with the eLicenser, but use an in-house licensing system. It is no longer possible to carry out new installations with an eLicenser.

If you need a new licence, please contact our support:

support@waldorfmusic.com

The activation of my plugin doesn’t work.2022-12-02T12:56:17+01:00

Enter the activation info manually, not with copy and paste.

Please load the plugin in another DAW. On Mac, you can use Garageband. On Windows, you may use the free VSTHOST/SAVIHost. Activate it there and then load it again from the DAW that you normally use.

Which licensing system is being used and how often can I install the software?2022-12-02T12:48:40+01:00

We use our own in-house licensing system which is fully software based. A dongle is not neccessary. Our software can not be installed using an eLicenser anymore.

With the purchase of one license, the software can be installed and used on up to 3 computers simultaneously.

I want to sell my software license to someone else, is that possible and how do I do that?2022-12-02T12:27:18+01:00

A license transfer is possible.

Make sure that your license is on our current system. This is the case when your license shows up in myWaldorf at My Software.
Sell your license to another person. After the sale, send a message using the support form. Your message must contain:

  • which software you want to transfer
  • a copy of the invoice or a proof of purchase of your software purchase
  • the e-mail address that has been used to register the license on you and
  • the e-mail address and name from the person who now owns the license

We will check if everything is OK and then transfer the license to the new owner.

Manuals

manual

other Downloads

How to install (pdf)
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