Since this requires a hardware upgrade (SOM replacement), your synthesizer must be sent to us at Waldorf headquarters.
In principle, end customers cannot perform the SOM board replacement themselves.
To ensure a smooth process, the dates for the upgrade will be coordinated with you personally.
- Reserve your upgrade by pre-ordering. The pre-order amount will be deducted from the final upgrade price.
- As soon as an appointment for your upgrade is available, we will contact you via email with an order confirmation and a secure payment link for the total amount.
- After we receive your payment, we’ll send you an RMA form. Please fill it out and include a printed copy or the RMA number with your shipment.
- Pack your instrument carefully before shipping it to Waldorf headquarters. If you do not have a suitable shipping box, you can order one here: link to repair-shop
- Our service team will install the new SOM board and perform the upgrade.
- Once the process is complete and your instrument has passed the subsequent test run, we will return your instrument to you with free shipping (within the EU).
Important! Be sure to back up your data (patches and samples), as these will be deleted during the SOM Board upgrade. Waldorf Music cannot back up your data, so we strongly advise you to create a backup in advance.
The billing address is the same as the shipping address.
