- Pulse2 - Update/Firmware
I think I have to send my device in, how do I proceed? What do I have to do when I send my unit to Waldorf from outside the European Union?
First, make sure you’ve tried all the procedures above that are related to your issue.
If nothing helps and your device is still covered by warranty, please contact the retailer where this device has been bought.
All our devices come with 2 years of warranty. Depending on local law, some retailers only cover 1 year of warranty service. If your device has been bought more than one but less than two years ago, and your dealer refuses to do a warranty service repair, please contact the distributor for your area. You will find a list of them here: https://waldorfmusic.com/en/international-distributors
If your device is out of warranty, please, use the button in the upper right corner. Please, give a precise description of the error. If it’s really necessary to send in your unit, we will issue an RMA form.
Wrap up your device safely. Ensure that it’s padded at least 5cm/2inches in ALL directions all around. Use a sturdy cardboard box and parcel tape. Do not use gaffers tape as this often becomes detached during transport. You are responsible for transport damages that result in improper wrapping. Best if you use the original padding and box, then wrap up the device as it was when you received it.
Fill out the RMA form on your computer. Print it out, sign it and put it INSIDE the box. We reserve the right to refuse working on devices which come with no error description.
IMPORTANT: When sending in your device from outside the EU
All packages must have a proforma invoice stuck on the OUTSIDE of the box. This is important for the customs duty. The contents of the parcel must be named and described exactly on the invoice, with declaration of the date of purchase and condition of the unit.
We would recommend to describe your device as defective and mark the contents of the parcel at a total value of 25€ or less. Otherwise, there will be extra fees (tax) from customs duties which we must pass onto you. No tax will be charged for goods with a value less than 25 €. Keep in mind that in case the parcel gets lost, the insurance of the post service (if applicable) will only refund the value marked in the declaration.
If the above points are not considered, please be aware that we must charge you the extra costs which arise through customs duty for storage and the additional handling etc. This would be an amount between 60 – 100 Euro.
In the shop you will find a detailed overview. However, ordering and shipping is only possible in Europe.
No, this device only sends and receives MIDI via USB. Transferring audio via USB isn’t possible.
This device has unbalanced outputs. We recommend using it with unbalanced cables.
Make sure that your device is connected to your computer directly and not through a hub.
Use the rear USB ports of your computer, not the front USB ports.
Disconnect all other USB devices from your computer which aren’t needed at the moment.
Change the USB cable or try from a different computer.
On Mac: Click on About this Mac in the Apple menu. Select System Report. Go to the Hardware dropdown menu on the left and unfold it. Select USB. Check if your device is listed there.
On Windows: Press the Win key+R. Enter devmgmt.msc and press OK. Check if your device is listed there. If it shows up as an “Unknown Device” and if there’s a black and yellow warning sign, deinstall the driver. Then unplug the instrument, reboot your machine and plug it back in.
At the end of the FAQ list you will find the download links for this product.
You find all required downloads at the end of the FAQ list.
We recommend loading the provided .mid files into your DAW and play them back to your device using standard MIDI playback at 60bpm. Note that this procedure doesn’t work with Ableton Live or Bitwig, please use a different DAW or your system’s standard media player.
You can also use our tool Spectre which can be found in the column on the right side as well.
Please transfer the operating system to Pulse2 as described in “How to update my device”. Use DIN MIDI for this, since USB is disabled for this application.
This is possibly due to the Pulse 2 being switched to external sync and no sync signal being transmitted to the instrument. Press Shift+Global and switch the MIDI sync to “Auto”.
This is possibly related to the arpeggiator. Deactivate the arpeggiator or switch the sync in the options (available through pressing Shift+Global) to “Auto”.
The PSU must follow these specifications:
500mA or more
“center positive” polarity at the plug, 2.1mm outer diameter
WARNING: A PSU with the wrong can make the device inoperable or even destroy it; furthermore, this can lead to severe injury or death!
We recommend using the original PSU. This can be ordered as a spare part by sending us your name and address through the inquiry form.
Pulse2 does not have an effects section.
You can find this option in the Shift+Utility menu. We recommend doing this after the Pulse2 has been running for at least 10mins.
Tuning the filters matches the resonance behaviour of the filters to each other. The algorithm isn’t intended to tune the filters absolultely perfect. If it did, the sound would be absolutely dull and sterile.
We haven’t developed an editor for this instrument. You might find one from a third party developer. Please understand that we haven’t tested these editors and therefore we cannot give any recommendation and we assume no liability for this software.
Make sure that the necessary cables are connected properly and that the introduced signals are the correct type. Also, the device must be powered correctly.
If that and the other hints described on the FAQs do not help, please contact your dealer. In case your device is out of warranty, please use the support form at the bottom page.