FAQ PPG Wave EN2024-01-23T15:20:13+01:00
How can I redeem my coupon code2023-09-07T12:28:16+02:00

Please log in to your “myWaldorf” account. If you don’t have, please create one.

After logging in go to “Redeem Coupon”. Here you can enter the coupon code you received during the purchase. Afterwards go to “License Keys”. Here you’ll find your activation data for the plugin and the required download links for macOS and Windows on the right hand side.

This also applies to software coupon codes (incl. License SL) purchased from a third-party supplier like Thomann or APD…

Where can I find the manual2023-09-07T12:30:47+02:00

At the end of the FAQ list you’ll find a download link.

Where do I find my software licenses2023-09-07T12:33:12+02:00

Log in to your “my waldorf” account and select “License keys”. Here you will find an overview of your activated licences, the activation data for your plug-in and the required download-links on the right hand side.

Where can I download my software2023-09-07T12:34:33+02:00

Log in to your “my waldorf” account and select “License keys”. Here you will find an overview of your activated licences, the activation data for your plugin and the required download links for macOS and Windows on the right hand side.

I installed the PPG Wave 3.v but a lot of the presets are missing!2022-12-02T13:43:35+01:00

Some of the presets were removed from the PPG Wave 3.v because of incompatibilities with Native Instruments hardware. They are being reworked and will return in a future update of the software. You can find a download link for the entire factory sounds under the FAQ list.

How can I load presets in PPG 3.v?2022-12-02T13:40:12+01:00

In order to open .fxb/.fxp preset files in the plugin browser, the files must be copied to the following folder:

Windows
C:\Program Fies\VSTplugins\Waldorf\PPG Wave 3.V Sounds

Mac
Macintosh HD\Library\Audio\Presets\Waldorf\PPG Wave 3.V
Also, you can use the Add Scan Folder option to add another folderfor saving and loading .fxb/.fxp.files. For this, you need to right-click Local Library in the plugin browser.

I have downloaded and installed the software, but I can’t open or execute it anywhere.2023-09-07T12:37:51+02:00

Our plugins are made to be used as an instrument in a DAW, like Ableton Live, Cubase, Logic, Bitwig etc. You can call up the plugins within those programs. Runnin them as a standalone application is not possible. The Waldorf Edition contains 3 plugins (Attack, PPG2 and D-Pole). Attack and PPG must be loaded as instruments and D-Pole as audio FX.

I can’t install your software on my Mac! The file I’ve downloaded isn’t executable, my system tells me: Can’t be opened because it is from an unidentified developer.2022-12-02T13:21:13+01:00

Right-click (Ctrl+click) the package you’ve downloaded, and select Open or go on Open with and choose the standard installation program. Now click on Open in the next pop-up and the installation will start.

Further information can be found here.

I have purchased a Waldorf plugin before December 2016. Now I want to install the software again, but the eLicenser registration process does not work and the software cannot be installed.2022-12-02T12:37:12+01:00

We made a system change in December 2016. Since then, we no longer work with the eLicenser, but use an in-house licensing system. It is no longer possible to carry out new installations with an eLicenser.

If you need a new licence, please contact our support:

support@waldorfmusic.com

The activation of my plugin doesn’t work.2023-09-07T12:40:30+02:00

Enter the activation info manually, not with copy and paste.

Please load the plugin in another DAW. On Mac, you can use Garageband. On Windows, you may use the free VSTHOST/SAVIHost. Activate it there and then load it again from the DAW that you normally use.

Which licensing system is being used and how often can I install the software?2023-09-07T12:43:13+02:00

We use our own in-house licensing system which is fully software based. A dongle is not neccessary. Our software can not be installed using an eLicenser anymore.

With the purchase of one license, the software can be installed and used on up to 3 computers simultaneously.

I want to sell my software license to someone else, is that possible and how do I do that?2023-02-02T10:12:06+01:00

A license transfer is possible.

Make sure that your license is on our current system. This is the case when your license shows up in myWaldorf at my licenses.
Sell your license to another person. After the sale, send a message using the support form. Your message must contain:

  • which software you want to transfer
  • a copy of the invoice or a proof of purchase of your software purchase
  • the e-mail address that has been used to register the license on you and
  • the e-mail address and name from the person who now owns the license

We will check if everything is OK and then transfer the license to the new owner.