We are looking for support staff (f/m/d)



Type of position

Full time


Indeterminate duration

Support staff (f/m/d)

Our job is more than a job, because music, which we deal with every day, triggers more emotions than almost any other medium. That’s why we also need special people who have an essential quality in addition to skills: passion. Our mission is: Creating together.

We wouldn’t be part of the music industry if we weren’t also far ahead when it comes to the future workplace, the innovative design of everyday working life. Hybrid working models? Check. Agile workflow? Check. All this is also reflected in our office in Remagen am Rhein; and in the way teams work together and develop projects together. We attach great importance to flat hierarchies and like it when departments benefit from each other in exchange.

Your main tasks will be:

  • First & second level support for our hardware and software products
  • Telephone product support for our software solutions and support via remote maintenance
  • You are the link to our customers and our workshop
  • You accept customer inquiries by email or telephone (ticket system), verify the claim and scope, document the process directly in the ticket system, track down the error and fix it/restore the functionality
  • For you, “helping, finding errors and finding solutions” is a passion
  • With your calm, concentrated and friendly manner, your goal is to answer the customer’s requirements and questions and to pass on your product knowledge to our customers

Your profile:

  • Professional experience from an IT-related company/beginners are welcome
  • Affinity to commercial issues and PC-based POS systems
  • Solution-oriented work
  • Very good knowledge of German and, if necessary, in English

We offer:

  • Flat hierarchies and a good, informal working atmosphere with a flexible working environment
  • An environment of teams and colleagues that supports you and is open to your suggestions
  • Our offices offer plenty of space for encounters, discussions and direct feedback
  • Open door policy
  • A permanent position
  • Extensive training including getting to know all departments and colleagues
  • Qualification and development opportunities
  • Company pension scheme
  • Free catering: delicious snacks, fruits, coffee/tea and soft drinks