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7 months 1 week ago #1 by mwag
mwag created the topic: Paid & not received
I bought this about 24 hours ago, but have not received anything but a receipt from PayPal and a thank you, please pay now from Waldorf. Being that it is a weekend (Sunday), does that mean I will need to wait until tomorrow to get the download link and my license number?

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7 months 1 week ago #2 by Forum Administrator
Forum Administrator replied the topic: Paid & not received
Can't help you with your order in the Forum without order details. Have you checked in your MyWaldorf account? If you click on the menu 'Order' you should find everything over there. Sometimes confirmation mails get lost, but all infos are also in your MyWaldorf.
Cheers
Roger

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7 months 1 week ago #3 by mwag
mwag replied the topic: Paid & not received
Hello, yes; the order is shown as #03747.

However, I do not see a way to download the software (i.e. it is not shown in MySoftware).

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7 months 1 week ago #4 by mwag
mwag replied the topic: Paid & not received
Also, I just downloaded the trial version (order 04059) & entered the 'coupon code' that was displayed in the order. That did not help me to register the product.

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7 months 1 week ago #5 by mwag
mwag replied the topic: Paid & not received
Got it worked out. That is a bit of a convoluted way of going about registering software. Love the synth, though. :)

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7 months 1 week ago #6 by Forum Administrator
Forum Administrator replied the topic: Paid & not received
OK, just open the order. There you find a download link to the instructions and your coupon code. Download the instructions. Open the instructions. Read the instructions and follow the steps the instructions guide you through.

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