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3 months 1 week ago #1 by 3pand
3pand created the topic: Help with problem with dVCA1 module - cant get a response from Support
Hi!

Any help getting in touch with support or with fixing this problem would be greatly appreciated.

I got this module recently and I absolutely love it but it's not working exactly as it should:

There is a big discrepancy between the two sides when they are set to the same settings, (the left side seems to be the normal side working as intended and the right side is problematic) Also, when using the mix out, the left side will sound a lot quieter than if it was just coming out of its own output with identical settings.

The temporary fix is that when I plug in a voltage offset into the right side DC input and set the voltage source to zero, everything seems to work as I think was intended.

So is this a calibration issue where the right side somehow has a constant negative voltage being applied that is skewing everything?

Any help or insight would be greatly appreciated. Thanks!

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2 months 4 weeks ago #2 by Will.B.23
Will.B.23 replied the topic: Help with problem with dVCA1 module - cant get a response from Support
Did you ever get any response? I have emailed a couple of times to two addresses and am waiting for a response regarding an issue with a KB37.

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2 months 4 weeks ago #3 by 3pand
3pand replied the topic: Help with problem with dVCA1 module - cant get a response from Support
Hi Will!

Yes I got a response to my 2nd email and got the problem all sorted out.

Oh man, can I ask what went wrong with the KB37? I have one too and love it.

I hope they get back to you soon.

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2 months 3 weeks ago #4 by Will.B.23
Will.B.23 replied the topic: Help with problem with dVCA1 module - cant get a response from Support
Hey, Thats cool, I got a response in the end also. All good. Nothing wrong with the KB37. I just wanted some info regarding compatibility with the Mutable Instruments +5v adapter card. I bought the Braids and Clouds mods and had read that they require a 5v power supply in addition to 12v + & -
It turns out these mods no longer require said feed so all is good. Haven't yet installed anything into the KB as I am just beginning to embark on the modular journey. Still waiting for mods to arrive and I've been too busy to get around to fitting what I already have. Looks and feels great though.

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