Thank you for the reply. I tried updating the OS, and also tried doing the "Rebuild Cache" function and it didn't work. It made me concerned that something was wrong with the onboard memory. Another problem was that the power switch had trouble latching, so it would always take several attempts to get it to stay turned on. For those reasons I have returned it. I was excited for this synth, and saddened that it had such serious problems. I will keep an eye out and see if they make an updated design that fixes some of the issues I have read about. If so I will absolutely buy one again. It looks like a great synth. When I first get a synth, the first things I do are turn it on and try out the presets. Sadly I had trouble just turning it on, and the presets were nowhere to be found. For 2500 dollars I just feel this type of problem is just not ok. Basic quality control would catch things like this. Oh well. I will not get to experience this really amazing synth.